(01628) 531400 or (0117) 244 3483

Education Services - Senior Technical Engineer

The Role

  • To provide 2nd and 3rd level remote and onsite support to our education clients 
  • Supporting 2nd line team in resolving issues and acting as an escalation point for technical queries 
  • Reviewing and amending technical documentation as required 
  • Assisting Service Delivery Manager to resolve all P1 or VIP issues efficiently 

Required Experience  

The candidate should have experience in most of the following:  

  •  Background working within an education/school IT team
  • Windows SBS 2008, Server 2012 R2 and Server 2016 
  • Microsoft Exchange, Office 365, Active Directory Sync and Azure 
  • Active Directory, Group Policy Management, Print Management 
  • Windows Server Backup, Datto and Symantec Backup 
  • Virtualisation, Hyper V and VMware 
  • Remote Desktop Services 
  • Dell Hardware (Servers, SAN and iDrac) 
  • Strong networking knowledge covering LAN/ VLAN and WAN technologies 
  • Configuring and troubleshooting Cisco Meraki, Zyxel, Draytek and Netgear firewalls/routers, wireless access points and switches. 

Personal Attributes

The candidate should be able to demonstrate the following:

  • Strong customer service skills
  • Excellent communication skills
  • Ability to prioritise caseload and manage time effectively
  • A proactive approach to improving the quality of service we provide
  • Ability to pass DBS Checks

Remuneration

  • Competitive salary based on qualifications and experience
  • Incentivised training
  • Contributory pension scheme
  • Savings around childcare, gyms, technology, cars, vouchers, cups of coffee, cinema tickets and discounts in restaurants.

We're here to help!

Head Office

The Pump House, Stag Place, Wooburn Town, Wooburn Green, Bucks HP10 0TT

Call Us

(01628) 531400

Enquiries

Sales: sales@cstltd.com
Other: info@cstltd.com