If service is important to you and your business you have come to the right place. A quick chat with any of our clients will tell you that great technical solutions are only half the story and that service really matters.
When we created CST our goal was to take the headache out of I.T. by making the support process as efficient and trouble free as possible. However we believe this can only be effective if you have the right team structure in place. At CST we have two separate groups of engineers working together to deliver the very best support services.
The office based Primary Support team handle all incoming telephone / email and remote support issues. Our Field & Project team manage our rapid response capability and cover all customer onsite work. Both teams comprise of highly qualified technical specialists and work within our own set of fixed guidelines, resolution times, escalation and customer liaison.
At CST we believe passionately that the right solution should be combined with the right delivery process. When planning client projects, we work closely with you to make sure it’s at your convenience with minimal disruption and above all to minimise downtime. This proactive and efficient approach often means the only thing you will notice is the benefits of the new system.
CST provides a special cocktail of knowledge, professionalism and experience to help us day to day with our I.T. requirements and over the longer term where they offer strategic advice. They know us very well now and always take time and care to understand how we are growing and changing so that …
CST are professional and friendly – they value their customers and deliver a first class, responsive and tailored service to meet our needs. Not only do they take care of our day to day I.T. support needs, they also help us to plan ahead and develop an I.T. strategy to support our growing business.
We were recommended to CST and when we first met with them we were very impressed. The CST team are professional, friendly and very personable. The support they provide to us is invaluable. We would have no hesitation in recommending CST to anyone.
In 2013, we realised that as a School we were unable to service our I.T. infrastructure needs from within our own resources. The technology was moving forward at a pace and our aspirations for the future outstripped our in house knowledge and capabilities. More importantly, we recognised that va…
CST has provided us with a safe and stable platform from which to run our expanding business. We have been particularly pleased with the speed and efficiency of their response when issues have arisen… We have no hesitation in recommending CST to anyone.
Before using CST we had many issues with our I.T. but it was clear from the initial consultation that their innovative solutions and comprehensive support would allow us to make the most of our I.T. The CST team are very professional and always happy to help, be it on the phone or on site – thumbs…
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