Home » Outsourced I.T. Support Solutions
It is commonly thought that outsourcing responsibilities within your business means losing control, however for our clients this could not be further from the truth. By engaging with CST clients take back control of their technical infrastructure and more importantly their I.T. budget.
With our vast commercial experience we work with you to create an I.T. strategy that not only takes into account the growth of the business in the coming years but looks closely at both current and emerging technologies. Because of the diversity of our client base we are continuously exposed to a huge variety of software, hardware and network systems. We then use this knowledge to tailor make the very best solutions for our clients.
By outsourcing you have the opportunity to substantially reduce the cost of your investment in I.T. and benefit from solutions that may otherwise not be available to you.
Outsourcing your I.T. means you will never have the problems and expense of recruitment and I.T. staff management. We don’t take holidays or sick leave and as a client of CST you have access to our total support services 7 days a week 365 days a year both during and outside of office hours.
We can help with planning your I.T. budget and strategy, recommend tried and tested solutions and take away the challenges of relying on single individuals to run your I.T.
All in all providing an accountable, responsive and cost effective service for you and your business.
Reduce your costs:
The average salary of an in-house I.T. Manager is approximately £30 to £40K per annum. Added to this are costs for recruitment, additional company benefits and on-going training to keep their skills up to date. Equally your businesses I.T. needs may peak and trough, so there may not always be enough work for a dedicated person.
Lack of in-house expertise:
Instead of just the knowledge of one person, you benefit from the collective experience of a team of I.T. professionals. At CST we require our I.T. staff to have proper industry training and certifications and the diversity of our client base means we are continually exposed to different and emerging technologies. By outsourcing you gain access to exceptional expertise.
Freeing up resource:
You may have someone in your office that is pretty good with computers in addition to their normal job. So if they are spending time taking care of I.T. who is doing what they were employed to do? Outsourcing allows you to retain employees for their highest and best use, rather than taking up their time on things that may take them longer than someone who is trained in these specific areas. Equally what happens if there is critical failure and they are on holiday, off sick, or if there is a serious issue but it is beyond their capabilities?
You may think that you are saving money by keeping the responsibility for your technology in-house. The likelihood is your employees are on occasion distracted by trying to deal with niggling I.T. issues which is reducing their productivity.
Keeping up with technology required to run your business can be expensive and time consuming. Because professional outsourced I.T. providers work with multiple clients and need to keep up on industry best practices, they typically know what is right and what is not. This kind of knowledge and experience dramatically reduces your risk of implementing a costly wrong decision.
Benefit from the latest technology:
The I.T. landscape is a constantly changing environment. By outsourcing you have the opportunity to optimize your investment in technology by allowing your supplier to try and test before new products are recommended.
Disaster recovery, staff email / internet policies, data storage and printing. Mobile workforce solutions, tablet or laptop, in-house or cloud services etc.
In 2013, we realised that as a School we were unable to service our I.T. infrastructure needs from within our own resources. The technology was moving forward at a pace and our aspirations for the future outstripped our in house knowledge and capabilities. More importantly, we recognised that va…
CST has provided us with a safe and stable platform from which to run our expanding business. We have been particularly pleased with the speed and efficiency of their response when issues have arisen… We have no hesitation in recommending CST to anyone.
CST are professional and friendly – they value their customers and deliver a first class, responsive and tailored service to meet our needs. Not only do they take care of our day to day I.T. support needs, they also help us to plan ahead and develop an I.T. strategy to support our growing business.
CST provides a special cocktail of knowledge, professionalism and experience to help us day to day with our I.T. requirements and over the longer term where they offer strategic advice. They know us very well now and always take time and care to understand how we are growing and changing so that …
Before using CST we had many issues with our I.T. but it was clear from the initial consultation that their innovative solutions and comprehensive support would allow us to make the most of our I.T. The CST team are very professional and always happy to help, be it on the phone or on site – thumbs…
We were recommended to CST and when we first met with them we were very impressed. The CST team are professional, friendly and very personable. The support they provide to us is invaluable. We would have no hesitation in recommending CST to anyone.
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